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Frequently asked questions

Our model to is pre-sell new collections the pre-sale lasts two weeks during which we offer exclusive pricing and free shipping. Our fall pre-sale runs from September 20th through October 4th. The collection will ship by the end of October. Pre-selling is more sustainable way to operate. We only produce the style, colors and sizes that are in demand. After the pre-sale closes we will offer limited inventory of the collection for full-price.

Please contact us at rebecca@rebeccaelizabeth.com with any questions.

Link to your Pre-Sale Info.

During the pre-sale we offer free USPS shipping on all orders in the continental USA. You can upgrade your shipping at checkout for a fee. After the pre-sale we charge a flat rate shipping fee of $10.

We offer worldwide shipping, options avalible at checkout. At this time we do not offer returns or exchanges on international order. Please note that Rebecca Elizabeth is not responsible for any tax, import or customs fees. Customs delays are beyond our control and the buyer is responsible for any associated fees. 

Shipping Policy

In the event you don’t absolutely love your pieces, please contact rebecca@rebeccaelizabeth.com with subject line RETURN/ EXCHANGE as soon as possible. You will have 7 days from the day of delivery to return or exchange any items. Please note we only accept merchandise with original tags intact that have not been worn, altered, damaged or washed.

At this time we do not offer returns or exchanges for international sales. All sales are final.

Please contact us at rebecca@rebeccaelizabeth.com with any questions.

Link to your returns policy.

We value your privacy, please read our policy here.

Shipping

Pre-Sale launch orders are expected to ship in the end of October. If there are any delays with your order we will reach out to you directly.

In stock orders will ship within 1-3 days of being placed and will be delivered within 2-8 buisness days.

Link to your shipping policy.

Delivery

We offer USPS and UPS shipping options.

We offer worldwide shipping. Please note that Rebecca Elizabeth is not responsible for any tax, import or customs fees.

Returns

You have 7 days from the day of delivery to return or exchange any items. Please note we only accept merchandise with original tags intact that have not been worn, altered, damaged or washed.

We do not offer international returns or exchanges at this time.

Link to your returns policy.